
Frequently Asked Questions
Find answers to common questions about our products and services.
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Our pieces may be made with 925 sterling silver, pearls, zircon, moissanite, brass with plated finishes, or other selected materials. Many styles are designed to be comfortable for everyday wear, but materials may vary by design. Please check each product page for the exact material details before ordering.
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The boxes shown in our videos are from real customer orders. Most jewelry pieces come gift-ready in Monet Crystal packaging, and available gift box options may appear in your cart before checkout. You can choose your preferred box when available. If no box is selected, or if the selected box isn’t suitable for your items, we’ll choose the best-fitting packaging for your order. Surprise gifts may also be included depending on availability and order details.
See How Packaging Works -
Yes, we ship worldwide. Delivery times vary from 9–30 days. You can check the estimated delivery date at checkout.
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Light water exposure (like handwashing) is fine, but we recommend avoiding seawater, swimming pools, and chemicals. Store in a dry place for best care.
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We accept major credit cards (Visa, MasterCard, Amex), PayPal, and Shop Pay.
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Some of our rings are adjustable (open design), while others are fixed sizes based on US sizing. You can choose the size that fits you best. For guidance on measuring your finger, please refer to our Size Measurement Tips.
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Each ASMR packing video takes over 8 hours to complete, from filming to editing. For this reason, we’re unable to create a video for every order. That said, every order is still packed with the same care, detail, and love you see in our videos 💗
If you would like an ASMR packing video for your order, please note the following:
- A minimum purchase of 3 or more jewelry items is required
- You must be willing to follow our video production schedule (orders are shipped after filming is completed)
- Video slots can only be reserved up to the following month (for example, April videos open starting from March orders)
To request a video, you may:
- Leave a note at checkout stating that you would like an ASMR packing video, or
- Email us at info@monetcrystal.com to check availability before or after placing your order
Once availability is confirmed and you agree to the schedule, we’ll be happy to arrange the video for you ✨
- A minimum purchase of 3 or more jewelry items is required